Privacy Policy What information do we collect? How do we use it?

At Bronner’s we are committed to protecting and respecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. This Privacy Policy is intended to describe for you, as an individual who uses our website or who otherwise provides us with information through phone, mobile application, fax, mail, at our retail store, via social media, or other various means, the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures.

You are encouraged to read this Privacy Policy carefully when using Bronner’s services or otherwise doing business with us. By using our services or doing business with us, you accept the practices as outlined in this Privacy Policy. Bronner’s businesses comprise retail and business-to-business including catalog, ecommerce, brick & mortar, commercial sales, wholesale and custom ornaments.

If after reading this policy you have any questions about our privacy practices, please note at the end of this Privacy Policy our contact information.

Information we collect about you

We may collect and store any personal information that can identify you (“personal information”) you enter (such as setting up a user account and password or wish list), provide us by phone, via email or in another manner; transactional data, geographic location for sales tax purposes, as well as other information that does not identify you. That information may be sent to servers located in the United States and other countries.

    Information you provide:

    • When you save or otherwise provide your personal information to us we may collect some information that can identify you, and also information that doesn’t identify you. When you order, we need to know your name, e-mail address, billing and shipping address, phone number, payment method (credit card type, number and expiration date or other financial information). This allows us to process and fulfill your orders and to notify you if we have any questions about your order.

    Our Security Measures:

    • The security of your information is important to us. We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Encryption technology, including current industry-standard encryption protocols, is used to protect personal information in certain areas of our websites and ERP, during transmission across the Internet. We use a PCI-compliant payment service provider over a secured network.

    Information from other sources:

    • We may also at times obtain personal and non-personal information about you from other business partners, contractors, and other third parties and combine with our account information or other collected information we have collected. Examples include: updated delivery and address information, purchase history, taxing locale, and demographics.

    Information about others:

    • You may provide us personal information about other people that we collect and store. If sending others (family, friends, relatives, associates) a product as a gift through our services, information or messages via our services that may interest them, we may store your and their personal information.

    Collecting Information via cookies and other technologies:

    • We personalize your shopping experience by using your purchases and shopping behaviors to shape our recommendations about the merchandise that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of our Internet Store. We use various technologies to collect information from your computer or device and about your interaction with our services.

    Information collected automatically from your browser when using our services:

    • Your IP address, browser type and language, access times, and information such as the content of any undeleted “cookies” that your browser previously accepted from and the referring website address.

    Cookies:

    • Bronner’s may use "cookies” to track visits and activity at our store and process the items in your shopping basket. Your computer or device may be assigned one or more cookies, for ease of use access to our site and personalizing your experience online. The information that is collected by cookies is sometimes called "clickstream" or "click trail" data and may also describe where you've been online in Bronner's store such as the web pages you visit, links you click, and search terms entered. The use of cookies is a common practice by major sites to better serve their customers and most browsers accept cookies automatically. Should you choose to decline cookies, some website functions and benefits will not be available. Our website also uses third-party cookies and action tags for the purpose of a more targeted shopping experience for Bronner's website users.

    Other technologies:

    • Web beacons and other standard similar technologies may be used, to track your use of our online services and in our e-mail messages or newsletters to determine interest by message open and click rates, The information we obtain in this manner enables us to customize the services we offer users of our online Services to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming, or other activities. To prevent web beacons, you can use ad blocking tools. To prevent web beacons in emails, your mail program can be set so that no HTML is displayed in messages.

    • You can also opt-out of receiving some third-party interest-based ads, or learn more about behavioral advertising, by visiting www.aboutads.info/choices or www.networkadvertising.org/choices. Please note that if you opt out of behavioral advertising, you will still see advertisements - they will just not be tailored to your interests. Also note that deleting browser cookies can remove the cookie preferences you have made, so you may need to opt-out again in the future.

How we use the information we collect

We may need the information that we collect about you to: deliver the products and services that you have requested; manage your account; provide you with customer support; perform research/analysis about your use/interest in, our products, services, or content, those by others; communicate with you by e-mail, postal mail, telephone, and/or mobile devices about products or services that may be of interest to you either from us, our Affiliates, or other third parties; develop and display content and advertising tailored to your interests on our Services and on other sites; verify your eligibility and deliver prizes in connection with contests; enforce our Conditions of Use and other terms and conditions; manage our business; and perform functions as otherwise described to you at the time of collection.

We may use the billing and shipping addresses of our customers to send them postal mail or other communications. We may share this information with other interested parties from whom we think you may want to receive information about merchandise for your own use or for gift giving. If you do not want this information to be shared, please email us at: do_not_rent@bronner.com - be sure to include your name and address with the comment "Do not rent my name", and we will honor your request. If at any point you no longer wish to receive email correspondence from Bronner's, please click the unsubscribe link in any of our emails to be removed from our mailing list.

With whom we share your information

Personal information. We do not share your personal information with others except as indicated or when we inform you and give you an opportunity to opt out of having your personal information shared.

    We may share personal information with:

    • Authorized service providers or business partners or affiliates. We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing payments, deliveries, customer service assistance, business analysis, supporting our online functionality, and supporting contests, surveys, and other features offered through online, catalog, by phone or mail. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes. They will comply with applicable privacy and security laws and, at a minimum, in any commercial e-mail they send to you, will give you the opportunity to choose not to receive such e-mail messages in the future.

    • Direct mail partners. From time to time we may share our postal mailing list with selected providers of goods and services that may be of interest to you. This includes sharing and receiving personal information with third-party marketing partners for marketing/commercial purposes. If you’d prefer not to have your personal information shared or received with these partners; if you don’t want to receive mailings from these partners; if you’d like us to delete, or object to the processing of, your personal data; or if you’d like to restrict the use of your personal data, you can notify us at any time by contacting us: call 800-361-6736; e-mail privacy@bronner.com; or write to us at Bronner’s, Attn: Privacy, 25 Christmas Ln, Frankenmuth, MI 48734.

We also may disclose your information:

When we believe disclosure is appropriate in connection with a law or governmental agency to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our online business terms and conditions or other agreements or policies.

    Financial information

    • We may use financial information or payment method to process payment for any purchases made on our online services, or by phone, fax, or mail, and other programs in which you elect to participate.

    Job applicants

    • If you apply for a position with our company directly or via a third-party, the personal information you supply will be used solely in connection with considering and acting upon your application. We may retain your personal information for a period of time, but only for the purpose of considering your application for current or future available positions or for any legal requirement.

    • Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling, and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of or to otherwise contact those third parties.

    Aggregated non-personal information.

    • Any aggregated and non-personal information we collect under any of the above circumstances we may share it with third parties and affiliates to develop and deliver our targeted advertising on websites of third parties, or by other means. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information for the purpose of conducting general business analysis. For example, we may tell our suppliers the number of visitors online and the most popular features or products accessed.

How you can access your information

You have the ability to review and update your personal information online by logging into your created account. You can also review and update your personal information by contacting us by phone or mail.

If you close your account, we may still retain certain information associated with your account for analytical purposes and record-keeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, protect the integrity of our services or our users, or as otherwise permitted by law. Any retention of information if already provided to third parties as will be subject to those third parties' policies.

    Your choices about collection and use of your information:

    • You can choose not to provide us with certain information, but that may result in your being unable to use certain features because such information may be required in order for you to register; purchase products or services through online or by phone or fax; participate in a contest, promotion, survey, ask a question; or initiate other transactions.

    • At any time you can choose to no longer receive commercial or promotional e-mails or newsletters from us. When you register or provide your e-mail address through our services, you will be given a choice as to whether you want to receive e-mail messages about special offers. You may modify your choice at any time, by modifying your e-mail subscription settings. You also will be given the opportunity, in any commercial e-mail that we send to you, to opt out of receiving such messages in the future. It may take up to 10 days for us to process an opt-out request. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them.

    Opt-out:

    • We may share your name and mailing address with carefully selected businesses for purposes of sending you relevant catalog, magazine, or fundraising offers in the mail. If you do not wish to receive mailings from other companies or to have personal information shared with other companies, for their own direct marketing, please contact us by phone, e-mail or mail at the contact information below.

Children's privacy

Our Services are general audience services, and we do not knowingly collect personal information from children under the age of 13.

CCPA RIGHTS

    RIGHT OF DELETION:

    • If you are a consumer (as defined in CCPA), you have the right to request that Bronner’s delete any personal information about you that Bronner’s has collected from you, but CCPA permits Bronner’s to exclude some personal information from a deletion request if that personal information is necessary for Bronner’s to maintain for certain permitted purposes under CCPA. Accordingly, Bronner’s will comply with deletion requests made under CCPA, but some personal information about you may be retained by Bronner’s, as permitted under CCPA.

    How to exercise right of deletion:

    • If you are a consumer (as defined in CCPA), you may exercise your right to request deletion of your personal information by emailing CCPAdeleterequest@bronner.com or by calling (800) 361-6736.

    RIGHT TO OPT-OUT OF SALES:

    • Bronner’s may sell certain personal information that Bronner’s has collected about you as described above in the "Sales of Personal Information" section above. You can opt-out of sales of personal information by clicking below. However, please note that the concept of a CCPA "sale" is still evolving, and that affect how an opt-out of a CCPA "sale" is implemented, particularly where information may be exchanged or accessed through the use of cookies and similar technologies.

    How to exercise right to opt-out of sales:

    • If you are a "consumer" as defined under CCPA, you have the Right to Opt-Out of some sales of your personal information, and you may exercise your Right to Opt-Out by submitting here or by calling (800) 361-6736.

    RIGHT TO RECEIVE A COPY OF PERSONAL INFORMATION AND OTHER INFORMATION:

    • If you are a "consumer" as defined in CCPA, then you have the right to request that Bronner’s disclose to you the following information:

      1. The categories of personal information Bronner’s has collected about you.

      2. The categories of sources from which the personal information about you is collected.

      3. The business or commercial purpose for collecting or selling personal information about you.

      4. The specific pieces of personal information Bronner’s has collected about you.

How to exercise right to receive a copy of personal information and other information:

If you are a "consumer" as defined in CCPA, you may exercise your right to request a copy of the information described under CCPA "RIGHT TO RECEIVE A COPY OF PERSONAL INFORMATION AND OTHER INFORMATION.” You have the right to send us a request, no more than twice in a twelve-month period, by emailing ccparequestinfo@bronner.com or by calling (800) 361-6736. RIGHT TO NON-DISCRIMINATION. If you are a "consumer" as defined in CCPA, then you have the right that a business shall not discriminate against you because you exercised rights under CCPA. However, we reserve the right to provide loyalty programs and other differential pricing and services as permitted by the CCPA, which will be subject to applicable terms and conditions of such programs.

Visiting our websites from outside the United States

This Privacy Policy is intended to cover collection of information on our online Services from residents of the United States. If you are visiting our online Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected. By using our online Services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

Our company contact points:

Toll Free: 1.877.874.6287
E-mail: wholesale@bronners.com
Mail: Bronner’s Wholesale
25 Christmas Lane
PO Box 176
Frankenmuth, MI 48734

In Summary

We are committed to protecting your privacy. We use the information we collect on the site to make online shopping possible by delivering the products and services you request, managing your account, providing customer support, analyzing our customer interest in our products, services and content, communicating with our customers and managing our business to enhance your overall shopping experience. Our website may gather aggregate statistics about our customers, sales, traffic patterns, and related site information.

Your Consent

By using our website, you consent to the collection and use of this information by our website. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. .

Our website welcomes your questions and comments about privacy. Please send e-mail to privacy@bronner.com